Pro Air Duct Cleaning Refund & Cancellation Policy
_Last updated: 2026-05-02_
At Pro Air Duct Cleaning, we understand that life can be unpredictable, and sometimes plans change. That's why we've established a clear and fair refund and cancellation policy for our valued customers in Burien, WA, and surrounding areas. We want to ensure you feel comfortable and confident when choosing our services for your air duct and HVAC cleaning needs.
Cancellation Notice
If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 24 hours' notice. This allows us to adjust our scheduling and offer your spot to another customer in need of our services. You can notify us of your cancellation by calling our office or sending us an email.
Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to 50% of the service cost. We truly appreciate your understanding as this helps us manage appointments more effectively and maintain a high level of service for all our customers.
Partial Refunds
Our goal is to provide quality and thorough cleaning of your air ducts and HVAC systems. If you’re not completely satisfied with our services, please let us know within 72 hours of your service date. We’ll work with you to address any concerns. If we can't resolve the issue to your satisfaction, we may offer a partial refund, depending on the situation and the extent of the service performed.
To be eligible for a partial refund, you will need to provide a brief explanation of your dissatisfaction along with any supporting evidence, such as photos or descriptions of the areas of concern. We want to ensure our customers in Burien, White Center, Tukwila, and Kent feel valued and listened to.
Weather Delays
Weather can sometimes be unpredictable, especially in our beautiful Pacific Northwest. In cases of severe weather that may compromise safety or our ability to provide the scheduled service, we reserve the right to reschedule your appointment. If we need to delay your appointment due to inclement weather, we will reach out to you as soon as possible to discuss alternative dates and times.
We appreciate your understanding during such instances, and we promise to keep open communication. Safety is our top priority, and we want to make sure your home service is conducted under the best conditions possible.
Unhappiness Guarantee
At Pro Air Duct Cleaning, we stand behind our work. We know that air quality is important to you and your family. If you're not completely satisfied with the results of our service, we want to make it right. That's our Unhappiness Guarantee.
If, after our cleaning service, you notice that your air ducts or HVAC system still don't meet your expectations, please reach out to us within 30 days. We’ll gladly return to reassess the situation and make necessary adjustments at no extra charge. We're dedicated to earning your trust and ensuring you can breathe easy in your home.
Contact Us
If you have any questions about our refund and cancellation policy or anything else related to our air duct and HVAC cleaning services, don’t hesitate to reach out. You can contact us via phone at [insert phone number] or send us an email at [insert email address]. Our friendly team is here to help you at every step!
Summary
At Pro Air Duct Cleaning, we believe in transparency and accountability when it comes to our services. Our cancellation notice requirement and refund policies are designed to be fair and reasonable for both parties. We’re committed to providing excellent service to our Burien community and surrounding areas.
Your satisfaction is our top priority, and we appreciate the opportunity to serve you. Thank you for trusting Pro Air Duct Cleaning for your air duct and HVAC cleaning needs!